SMS Terms & Conditions

Entrust Investments, LLC operates two separate text messaging programs. They have different purposes and you consent to them in different ways, so they are described separately below.

• Resident service messages: for tenants, about your tenancy. You consent by signing your lease.
• Property and marketing updates: for anyone who asks for them. You consent by opting in, and it is never required.

Program 1: Resident service messages

What we send. Messages relating to your tenancy: rent and payment reminders, maintenance and repair coordination, scheduling for repairs and inspections, notices of entry, and other service messages about your home or your account.

How you opt in. By signing a lease with Entrust Investments, LLC that includes our text messaging clause, using the mobile number you provide on the lease. The clause reads:

Resident agrees that Entrust Investments, LLC and its property management representatives may contact Resident by text message at the mobile number Resident provides, for purposes relating to the tenancy: rent and payment reminders, maintenance and repair coordination, notices of entry, inspections, and other service messages. Message frequency varies. Message and data rates may apply. Resident may opt out of text messages at any time by replying STOP to (615) 645-3863, and may reply HELP for assistance. Opting out of text messages does not change any obligation under this Lease, and Resident will continue to receive required notices by the other methods permitted by this Lease and by law.

Applicants opt in the same way. Someone applying for a home provides a mobile number on the application, which is how we reach them about that application. The notice shown on the application reads:

By providing your mobile number you agree that Entrust Investments, LLC may contact you by text about your application and, if you become a resident, about your tenancy. This does not include marketing messages, which are optional and asked for separately. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

These are service messages, not marketing. Consenting to them is about how we reach you regarding your home. Signing the lease does not opt you in to marketing texts; those require a separate, optional consent described below.

Opting out does not affect your tenancy. If you reply STOP we will stop texting you, and you will continue to receive any notice required by your lease or by law through the other methods your lease permits. Your obligations under the lease do not change, and nothing about your tenancy is conditioned on receiving text messages.

Program 2: Property and marketing updates

What we send. Available investment properties, listing and price updates, appointment and showing reminders, and occasional marketing about our services.

How you opt in. By checking the text message consent box on our contact form, by giving us your mobile number and consent in writing, or by texting us first. The consent language on our website reads:

By checking this box you agree to receive text messages from Entrust Investments, LLC at the phone number provided, including automated reminders and marketing messages. Consent is not a condition of purchase or of leasing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Consent is never a condition of buying, selling, leasing or using any product or service from Entrust Investments. You can decline and still do business with us in every other way.

Message frequency

Message frequency varies. Resident service messages depend on your account activity and any open maintenance requests. Property and marketing updates depend on what you asked to hear about.

Cost

Message and data rates may apply. Entrust Investments does not charge for the messages themselves, but your mobile carrier’s standard rates apply to messages you send and receive.

How to opt out

Reply STOP to (615) 645-3863 at any time. We will send one confirmation message and then stop sending texts to that number.

Opting out applies to the number you replied to. If you have opted in to both programs and want to leave only one of them, or you want to stop texts but keep email and phone contact, reply HELP or contact us and we will set your preferences directly.

To start receiving messages again, opt in using any of the methods above.

How to get help

Reply HELP to any message from us for assistance, call (615) 488-8784, or email contact@entrustinvestments.com.

Emergencies

Do not rely on text messages to report an emergency. For a maintenance emergency, call (615) 488-8784. For any situation involving danger to life or property, call 911 first.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Supported carriers may change without notice.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for the full detail of how we handle your information and your text messaging consent.